At Pikes Peak Regional Hospital, it is our goal to provide safe, effective, high quality healthcare for our patients. We encourage patients to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.
In recent reporting by Hospital Consumer Assessment of Healthcare Providers & Systems (HCAPS), Pikes Peak Regional Hospital & Surgery Center rated at or above the national average in the following categories:
- Overall Rating of PPRH a “9” or “10”
- Medication Education
- Hospital Staff Responsiveness
- Communication with Doctors
- Communication with Nurses
- Rooms & Restrooms Clean
- Area Around Room Quiet
- Discharge Information
- Pain Control
What Our Patients Say
We care very much about how patients feel about their experiences at Pikes Peak Regional Hospital. Our staff tries to make the patient experience as pleasant and comfortable as possible and our patients consistently give us high marks for the way we take care of them. Here are some recent comments from patient satisfaction surveys:
“I can’t say enough good things about my surgeon. He saved my life…”
“Keep up the Great patient care!”
“I feel very lucky that Pikes Peak Regional Hospital is close by.”
“I am very pleased with PPRH. Great support. Great staff!”
“The treatment I received in the PPRH ER was excellent from receptionist to nurses and physicians.”
“You have all shown me such love and kindness.
” You are making a huge difference in the community!”
“I value the professionalism and kindness of the PPRH staff and I will return for future visits when my doctor deems it necessary.”
About Quality Data on the Internet
There is increasingly more public information available about hospitals, doctors and other healthcare providers on the Internet. A number of different agencies evaluate, compare and rate hospitals. These ratings can be a good source of information for healthcare consumers and many of them provide reliable data that can help people make informed decisions about where to seek care.
But, there are some things that should be considered in reviewing these ratings and reports.
Is the information current?
Most data reported on the Internet is historical data. It could be several months old or it could be a few years old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.
What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. Consumers should look for comprehensive evaluations of hospital services that take many factors into consideration.
In some cases, data may represent only a short period of time – some reports only include patients cared for in one calendar quarter, limiting the sample size used in the data.
Some reports include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.
When hospitals are compared using percentages, it is important to know how much data is included in the percentage rating. Data from one hospital may include only a small number of patients with a certain medical condition, while another hospital in the study may treat a much larger number of patients with the same condition. When that happens, percentage ratings can be skewed and misleading.
Who is reporting the data?
There are several reputable agencies evaluating and rating hospitals. Consumers should check the credentials of any group reporting healthcare quality data.
Pikes Peak Regional Hospital voluntarily reports information to the Centers for Medicare and Medicaid Services (CMS) on nearly two-dozen activities related to care for patients receiving specific services. These measures demonstrate how often the hospital provided the recommended care and treatment for patients with a heart attack, heart failure and pneumonia and for patients having surgery.